Our Response To Coronavirus (COVID-19)
Like many other organizations worldwide, Hawaiian Paradise Coffee is implementing new policies and procedures to help address the dynamic situation associated with the COVID-19 pandemic. The health and safety of our employees, customers, and visitors continue to be the number one priority.
Daily, we are reviewing local, state, and federal government mandates and suggestions as it pertains to travel, best business practices, and social/networking events. This is a very fluid situation, and we expect it to continue to evolve in the coming days and weeks. We fully recognize this will affect our interaction with you as we communicate and deliver products.
We have organized ourselves to maintain our operations at the highest possible level of effectiveness following the local governmental indications, for the health and safety of our employees and the community.
In particular:
We created a crisis management team which is monitoring the situation daily and steering prompt and effective responses.
We are monitoring all employees for health, especially those on the front lines delivering products and entering your facilities. Those employees are subject to additional wellness screening before leaving our premises.
We introduced restrictions for external people coming to our premises, including our showroom. Our front door will remain locked, and access is by invitation only.
We have installed hand sanitization stations throughout the facility.
We are actively collaborating with our suppliers to monitor their situation and ensure the minimum possible impact on raw materials and equipment, as well as the integrity of the supply chain.
Effective immediately, our employee travel policy has been temporarily amended to only permit essential business travel. Any scheduled maintenance, service, and/or installation is considered essential travel; however, in order to minimize trips and exposure, we are revising our service policy to reflect service within 24 hours on weekdays and emergencies only on weekends.
We are also strongly recommending to our employees to reconsider any personal travel plans to minimize exposure upon returning to the islands.
The situation is unexpected, serious and needs to be managed in accordance with governmental indications; nevertheless, we are working to minimize the potential impact on our customers’ business by taking any possible action to reconcile all the different aspects of this complicated and ever-evolving challenge.
Should you have any questions come up, please reach out to your account representative.
- Jean-Claude Drui, CEO